Refund & Cancellation Policy
At Lavender by Khush, we strive to ensure that you are completely satisfied with your purchase. Please read our Refund & Cancellation Policy to understand your options in case you need to return or cancel an order.
Order Cancellation
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Timeframe: You can cancel your order within 24 hours of placing it. After this period, the order processing begins, and cancellations may not be possible.
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How to Cancel: To cancel an order, please contact our customer service team at [insert contact email] or call us at [insert contact number]. Please provide your order number and reason for cancellation.
Refund Policy
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Eligibility: We accept returns for items that are damaged, defective, or incorrect as per your order. To be eligible for a refund, you must notify us within 7 days of receiving the product.
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Non-Refundable Items: Items purchased on sale or with a discount, and custom or personalized orders, are not eligible for refunds.
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Process: Once your return is approved, we will initiate a refund to your original payment method. The refund will be processed within 7-10 business days. Shipping costs are non-refundable. best to accommodate your request.